Contact Officers within organisations often need an upgrade of their skills and knowledge within the EEO arena.

The training will further support building awareness of all corporate personnel on Equal Opportunity Employment.  The program will provide the Contact officers with improved confidence to support internal staff in recognising and dealing with internal issues around EEO.

Learning areas

• The role of a Contact Officer
• Dealing with people under duress including basic mediation techniques
• Protecting people from victimisation
• Organisational EO Policy & acceptable workplace behaviours

Who should attend?

• Human Resource Managers
• Human Resource Officers
• Contact Officers

Package dates

Program Length

Full Day

For more information

For any queries in relation to this program, please contact Donna de Zwart on (03) 9608 0900 or via email: donna@diversityatwork.com.au

Please note that we can also tailor this, or any other of our courses, specifically to meet the individual needs of your organisation.

This training program has been for those in roles that are responsible for the development and implementation of company policy and procedure. This workshop will familiarise participants with their responsibilities and best practice to manage risk.

Learning areas

• The business case for EEO & OHS
• Commitment to policy and procedure
• Complaint management natural justice ensuring lasting commitment

Who should attend?

• Human Resource Managers
• Human Resource Officers
• Contact Officers
• OH&S Officers
• IR Officers

Package dates

Program Length

Half Day

For more information

For any queries in relation to this program, please contact Donna de Zwart on (03) 9608 0900 or via email: donna@diversityatwork.com.au

Please note that we can also tailor this, or any other of our courses, specifically to meet the individual needs of your organisation.

Recognising that Australia has a diverse population, with an ageing population; with one in five having some kind of disability and with almost 50% of the population being migrant or having migrant parents, it is a business imperative for any organisation that staff members possess an awareness and understanding to build quality service.

Servicing your Diverse Community is a program designed to empower organisations to work confidently and effectively with people from diverse backgrounds. Participants will learn how to identify and address potential barriers and issues using appropriate communication techniques.  This program is particularly relevant for the Local Government sector.

Learning areas

• Elements of Diversity
• Diversity  in Context
• The Business Case to Diversity & Inclusion
• Barriers, Stereotypes and Myths
• Accessibility
• What Does the Law say?
• Motivation and Concerns
• Great Customer Service
• Practical Application

Who should attend?

• Supervisors
• Customer Service Employees

Package dates

Program Length

Half Day

For more information

For any queries in relation to this program, please contact Donna de Zwart on (03) 9608 0900 or via email: donna@diversityatwork.com.au

Please note that we can also tailor this, or any other of our courses, specifically to meet the individual needs of your organisation.

Are you ready to become a diversity leader?

Do you need to build the business case within your organisation?

Much research to date, has addressed cost benefits of having a diverse workforce. This seminar explores this concept further and assists participants in determining their organisational business drivers which will positively support change.

Having a diverse workforce is not just about fulfilling compliance requirements or minimising risk but rather it's about creating a workplace culture where people are valued for their difference and contributions. During this program, Managers & Supervisors will take part in group discussions and interactive skill-building activities to develop proficiency in negotiating difference in their workplace. Barriers to diversity and inclusion will be discussed and concerns identified and addressed. Strategies will be developed around implementing, leading and leveraging workplace diversity.

Learning areas

• A definition of diversity
• Business drivers and organisational values
• The business case to diversity
• Strategies for an inclusive workplace
• Leading diversity

Who should attend?

• Senior Managers
• Managers
• Line Managers
• HR professionals
• Diversity Specialists
• Recruitment Specialists
• Employment Providers

Package dates

Program Length

Half day

For more information

For any queries in relation to this program, please contact Donna de Zwart on (03) 9608 0900 or via email: donna@diversityatwork.com.au

Please note that we can also tailor this, or any other of our courses, specifically to meet the individual needs of your organisation.

For every $1 a company spends on flexible work or family benefits, there is a return of $2-$6 through reduced absenteeism, increased motivation and retention.

On an organisational level, failure to manage issues of Work/life balance can result in huge costs associated with turnover, lost productivity, employee dissatisfaction and loss of talent.  Introduction of family friendly policies and flexibility are two demonstrated initiatives that assist with recruitment and retention of key personnel.

Also, considering that 19% of families are headed up by a sole parent, and as of July 2007, the participation requirements for sole parents on benefits increase dramatically, organisations may need to reconsider some of their workplace policies to increase the attraction of a skilled and dedicated candidate pool.

This program aims to raise and address the challenges in balancing work, life and family for parents in today's workforce.  In addition, it provides strategies and solutions that support workplace flexibility within organisations to assist with obtaining and retaining parents in the workforce.

Learning areas

• Defining Work / Life Balance
• Myths and realities
• The law
• Understanding your environment
• Flexible workplace solutions to balance work, life and family
• Work, Life and You
• An Employee's Guide
• A Manager's Guide
• Best practice case studies

Who should attend?

• HR Professionals
• Recruitment Specialists
• Managers and Line Managers
• Diversity Specialists
• Employment Providers

Package dates

Program Length

Half Day Training Program

For more information

For any queries in relation to this program, please contact Donna de Zwart on (03) 9608 0900 or via email: donna@diversityatwork.com.au

Please note that we can also tailor this, or any other of our courses, specifically to meet the individual needs of your organisation.

Mars and Venus? Moon and Sun? Welcome to the world of men and women in Australian employment.

This interactive and informative program will provide participants with an appreciation and understanding of the different characteristics of each gender. The aim of this training program is to provide strategies and practical tools that address basic questions around gender difference, such as:

• What are the differences between gender?
• Where do they come from?
• How does this impact on workplace relationships?
• What can I change?

Learning areas

• Men, women and relationships at work in Australia
• Power, influence, control and authority
• Modern men's roles and responsibilities and relationships
• Modern women - what do women want?
• Our ladders of inference/web of conclusions
• Women and men in conversations
• Status versus connection
• Managing resistance (our own and others)
• Meeting behaviours of women and men
• Managing expectations
• Marginalisation
• Identifying ways around blockages

Who should attend?

• Managers
• Supervisors
• Human Resource Specialists
• Employees

Package dates

Program Length

Half Day

For more information

For any queries in relation to this program, please contact Donna de Zwart on (03) 9608 0900 or via email: donna@diversityatwork.com.au

Please note that we can also tailor this, or any other of our courses, specifically to meet the individual needs of your organisation.

Do you want to develop an insight into the concepts associated with cultural diversity?

Are you interested in gaining the conceptual knowledge and the skills to start engaging in effective communication with people from a wide variety of cultures?

This interactive program will enable participates to fully appreciate and understand the differences of various cultures.

The workshop will provide participants with an understanding of the value of a culturally diverse society, an awareness of different cultures and an introduction to intercultural communication styles.

The program will also explore what culture is and will challenge particpants to look at their own culture and how this impacts on their values, approach and behaviours.

Legal obligations will be reviewed, theory will be presented, and there will be hands-on exercises designed to increase awareness and competency in cross-cultural situations within the workplace and in delivery of services to the community.  The dynamics of stereotyping, prejudice and discrimination will be introduced, with key data describing the impact on organisational productivity and staff and client safety.

Learning areas

• Spheres and types of diversity
• Stereotyping, prejudice, discrimination and ‘race.’
• Creating an inclusive workplace and service environment.
• The definition and elements of culture.
• Exploring our personal cultures.
• Exploring Australian stereotypes, history and culture.

Who should attend?

• Managers
• Supervisors
• Human Resource Specialists
• Employees

Package dates

Program Length

Half Day

For more information

For any queries in relation to this program, please contact Donna de Zwart on (03) 9608 0900 or via email: donna@diversityatwork.com.au

Please note that we can also tailor this, or any other of our courses, specifically to meet the individual needs of your organisation.

Equal Employment Opportunity for Managers.

Discrimination, harassment, bullying and victimisation complaints can end up naming individual managers as well as an employer. Do you want to avoid being a party to a complaint or legal proceedings? The highest damages are awarded for victimisation, which managers must prevent whatever the outcome of a complaint. The worst results affect managers who don't handle complaints properly. Be prepared.

Don't wait for a complaint. Managers need to know the law and possess the skills to interpret and apply it properly. This workshop will familiarise you with the law and best practice, to manage the risk of it being broken, and through discussing some recent decisions and actual scenarios help you handle complaints and grievances in the best way, through case studies, observation and sharing experiences, with an acknowledged expert in the field.

Learning areas

• The value of workplace diversity
• The real costs of (particularly, mismanaged) complaints
• Your potential liabilities - primary, vicarious and personal
• Anti-discrimination law in practice
• Characteristics protected against discrimination
• The differences between discrimination, harassment and victimisation
• Interaction of AWAs and other contracts, industrial instruments and the requirements of insurers, workers compensation, with anti-discrimination and some new human rights obligations
• Handling investigations - from go to whoa
• Victimisation, and how to avoid it

Who should attend?

• Managers, line managers, supervisors
• Contact officers
• Anyone involved in in-house investigations

Package dates

Program Length

Half Day Training Program

For more information

For any queries in relation to this program, please contact Donna de Zwart on (03) 9608 0900 or via email: donna@diversityatwork.com.au

Please note that we can also tailor this, or any other of our courses, specifically to meet the individual needs of your organisation.

How can the diversity of your team be an asset instead of a liability?

This course focuses on how to create high-performing diverse teams and is ideal for managers of teams that already face diversity issues, or for managers who are creating new teams from a diverse workforce.

Diverse teams often experience difficulties working together. Perceived differences can create distance between team members and prevent them from using their strengths as a group.

This course addresses how a manager can encourage understanding, harmony and cooperation within a group of diverse individuals, moving them through the stages of group development to become a high-performing team.

In this course, we will answer questions like:

• How do I help my people accept and understand one another?
• How can I create positive communication in my team?
• How much do I need to do as the leader of the team, and how much is up to the staff members themselves?

Learn these basics and have a chance to workshop some of your own team's issues in this interactive course.

Learning areas

• Myths and realities
• Teams versus work groups
• Active Constructive Communication
• Challenging negative beliefs and stereotypes
• Setting positive norms and boundaries
• The Tuckman Model as it applies to diversity
• Action plan for your team

Who should attend?

• HR Professionals
• Managers experiencing difficulty with diverse teams
• Managers introducing diversity into an existing team
• Managers experiencing intercultural miscommunication
• Managers experiencing values conflict
• New managers
• Supervisors

Package dates

Program Length

Full Day Interactive Program

For more information

For any queries in relation to this program, please contact Donna de Zwart on (03) 9608 0900 or via email: donna@diversityatwork.com.au

Please note that we can also tailor this, or any other of our courses, specifically to meet the individual needs of your organisation.

This experiential and practical training program has been designed to empower organisations to feel more confident in working with or assisting people with disabilities

By the end of the program, participants will have a better understanding of the individual needs and challenges of people with disabilities. Participants will become aware of individual differences that exist between each disability group best practice communication methods, access issues and engagement of people with disabilities.

It will also look at the common myths and preconceptions associated with people with disabilities. This highly interactive and activity based program will certainly provide each participant with a practical insight into the needs of people with disabilities within your workplace, customer base or community.

We can deliver this program without the experiential component as a general awareness program, if required.

Learning areas

• Importance of disability awareness
• Myths and stereotypes commonly held about people with disabilities
• Experience what life is like for someone with a disability
• Key issues to accessibility in servicing people with disabilities
• Effective communication techniques in work with people with a disability

Who should attend?

• HR Professionals
• Recruitment Specialists
• Managers and Line Managers
• Diversity Specialists
• Employment Providers

Package dates

Program Length

Half day training Program

For more information

For any queries in relation to this program, please contact Donna de Zwart on (03) 9608 0900 or via email: donna@diversityatwork.com.au

Please note that we can also tailor this, or any other of our courses, specifically to meet the individual needs of your organisation.